A little about SmartPhoneMate.
       What is a SmartPhoneMate panel?
       How do I install the software on my phone?
       How do I update my contact or demographic information?
       What if I change my phone or service provider?
       Why do I have to install software on my mobile phone?
       What does your research software do?
       What happens to the research data I provide to Informate?
       How do I get an invitation to join your panel?
       Why do you need my demographic information?
       Why do you need my contact information?
       What kind of phone do I need to own to participate in your panel?
       Who will have access to my personal information?
       Will your research software impact my phone bill?
       Will your software impact the performance of my phone?
       How much space or memory does your software require?
       How do I know if your software is working?
       How does your software send information back to Informate?
       Does your software monitor my phone calls?
       What is there for me in it?
       How do I quit the panel?
       How do I uninstall your research software from my phone?
  

   
Click here to Register and Join

About SmartPhoneMate:


SPM provides high quality consumer research to mobile communications industry leaders about the features and services that the mobile phone users prefer. Companies who subscribe to our reports include the top mobile service providers, phone manufacturers and games and content builders. SPMs’ monthly reports are read by senior executives in the mobile communications industry to assist them make better business, creative, and production decisions based on real consumer preferences and options.

SmartPhoneMate Panel:

The SmartPhoneMate Panel (SPM Panel) is a group of respondents who are willing to participate in our mobile communications research panel by installing our research software on their smartphones. Participation is completely voluntary. Participants receive participation rewards as a token of our appreciation for continuing their membership in our panel.

How do I install the software on my phone?
When you download the software from the WAP link sent to you, it will ask for installation, you just have to agree to the installation. If the installation has failed please write to us at
support@smartphonemate.com.

How do I update my contact or demographic information?

Simply send an email with "update my info" in the subject line and we will call you.

What if I change my phone or service provider?

If you change your phone, you can still be a member of the research panel as long as your new phone is on the list of currently supported SmartPhones. Send an email with "update my info" in the subject line and we will call you.

Why do I have to install software on my mobile phone?

In order to make the process of collecting your mobile phone usage data simple and highly accurate, Informate has developed proprietary research software that is easy to install on your smartphone. Participation in other types of consumer research among mobile phone users may require participants to complete long surveys or telephone interviews about their preferences, or to share their mobile phone billing statements. However, by installing the SmartPhoneMate software on your phone, you can participate without any inconvenience. And, using the research software, the collection of mobile consumer preferences is both highly accurate and fast, allowing your opinions to be heard quickly by today's mobile services decision makers. Read our
Privacy Policy to learn more about how our research software works.

What does your research software do?

The SmartPhoneMate meter records and collects information about participants' mobile phone data usage. This may include messaging services, mobile web browsing activity, usage and titles of downloaded applications and files as well as usage of cameras, video streaming and other utilities on the mobile device. The meter may also collect information regarding the web pages you view, the links you access, and usage times for certain device activities (e.g. text messaging, call lengths, and web browsing).

Maintaining our panel members' privacy is our number one priority. Therefore, we do not collect or view the text or other personal content in any of our panel members files including the actual content of text, email or instant messages, image files either downloaded or captured via the camera on a phone, or contact, address book or calendar entries saved on the phone. Please read our Privacy Policy for more information.

What happens to the research data I provide to Informate?

Informate uses the data collected from participants to prepare research reports and studies. We combine the data collected across many individuals and extrapolate these results to all mobile phone users using statistical projection methods. Our customers will use insights from our reports to learn more about consumer preferences and to make better decisions about new product development and marketing.

We never use individual participants' data for any purpose other than our aggregated research reports. We do not sell or transfer any of the personally identifiable information collected from our research participants to any third parties for sales or marketing purposes. All personally identifiable information is stored securely and separately from our research reports to maintain our panel members'
privacy. Please read our Privacy Policy for more information.

How do I get an invitation to join your panel?

You need to send us an email at
support@smartphonemate.com

Why do you need my demographic information?

All of our reports are aggregated across many participating mobile phone consumers. We collect basic demographic information, like age, gender, education level, etc., so that we can describe the type of people who have different preferences and opinions about mobile communications on their smartphones without revealing any personally identifiable information. We also use this demographic information in our statistical projections to all mobile phone users. For example, information collected and aggregated from men age 18-24 in our panel is extrapolated to describe the preferences and opinions of all men age 18-24 in India mobile phone user population.

Why do you need my contact information?

We occasionally need to contact our panel members either with news and information about their membership. We may occasionally contact panel members about installation of new versions of our software, changes in the Smart Mobile Panel program details, questions about a software installation, or to periodically update demographic profiles. All your contact information is considered strictly confidential and will never be shared with any third party outside Informate for any purpose except as specified and disclosed in our
Privacy Policy. Please read our Privacy Policy for more information.

What kind of phone do I need to own to participate in your panel?

Research participants must own an activated smartphone model that is on the list of currently supported mobile phones. A smartphone is a mobile phone which already comes installed with additional applications and functions, such as email, calendar, and games. Smartphones are different from other phones in that they use operating systems such as Windows Mobile or Symbian which allow phone owners to install additional software applications on their phones. These software applications are made available by the mobile service provider or by other companies who provide software applications for mobile phones.

Please see our list of currently supported mobile devices.

Who will have access to my personal information?

Only a limited number of Informate employees have access to our panel members' personally identifiable information. We consider name, address, email address, phone number and any other contact information or communications related to individual panel membership details such as personally identifiable information. This information is always stored separately from panel members' demographic profiles and Smartphone usage data so that all research reports are completely anonymous.

Will your research software impact my phone bill?

It depends on the details of your messaging and wireless Internet/data plans. The software initiates wireless Internet data connections to the Informate server to send the data records it has collected. The software is optimized to keep these data records as small as possible but, if you have a wireless Internet plan where you pay for every byte of data sent or received, you will see these additional charges on your bill. The software might periodically update automatically to the most recently released version. During the update process a new software version will be downloaded from the Informate server. Depending on the details of your mobile data plan you may incur charges related to the download of the newest version. Our records show that the data sent on a monthly basis does not exceed 1MB, but we cannot guarantee. In case you have any issues with your bills getting affected significantly, contact us at earliest.

Will your software impact the performance of my phone?

The software is optimized to be as efficient as possible. It is designed to require as little space as possible (See How much space or memory does your software require?) and to use only a minimal amount of your phone's resources. During the normal course of operation, you should not detect any change in performance. Our Panel Management Team will promptly address any technical questions or concerns you may have while participating in the Panel.

How much space or memory does your software require?

The memory requirement for the phone will vary depending on the phone model and version of the software. Generally, however, it requires less than 256 KB of memory to store the research software and 128KB to store the collected data before it is encrypted and securely sent to the Informate servers.

How do I know if your software is working?

The software has no user interface that is visible on your smartphone. However, you can run one of the available third-party process monitoring tools on your smartphone to see if our program "monitor.exe" is running, or you can check our secure Panel Member Site to see if our server has registered any recent activity from your phone. (See How do I update my contact or demographic information?) Or, you can email the Panel Management Team with any questions or concerns at
support@smartphonemate.com.

How does your software send information back to Informate?

Our software establishes an http data connection to send compressed usage information to our server. All communications happen in the background without interfering with the usage of your smartphone. The research software establishes communication with the Informate server at specific intervals or when its local data storage has become too full. It has safeguards to prevent it from connecting too often or allowing its local data storage to grow beyond set limits.

Does your software monitor my phone calls?

No, our research software does not monitor your phone calls, nor does it record the phone numbers that you call or that call your phone. We never record or monitor your private conversations or voice mail messages.

Benefit of becoming a panelist:

Indirectly you benefit by helping the mobile industry by providing them data on usage of your kind of profile. The data will go a long way in helping the industry to improve the quality of services they provide.

As a token of appreciation we offer you a monthly top-up, as long as we continue to receive data from your phone, for cooperating and making this project a grand success.

How do I quit the panel?

Our research program is entirely voluntary. Panel members may quit their membership at any time by uninstalling the research software or by contacting the Panel Management Team at
support@smartphonemate.com for assistance.
See de-installation instructions at "How do I uninstall your research software from my phone?"

How do I uninstall your research software from my phone?

How do I uninstall SmartMeter from my phone?

If you need assistance, please contact the Panel Management Team at support@smartphonemate.com


Privacy Policy

Terms and Conditions